Dell Shuts Call Center in India

Responding to a large number of complaints, Dell has decided to stop servicing corporate customers from its call center in Bangalore, India. The calls will instead be routed to call centers in the United States. Dell refused to specify exactly what the complaints were.

I hope the managers at my company are paying attention, as the rumors fly that our computer support will be done primarily in India. Not only will this result in a loss of jobs here in the United States, but it results in consternation among those of us who remain and will need computer support at some time. It’s not just cost — it’s quality! You can quote me on that!